Team HelpDesk for Outlook & SharePoint v.2.4

Advertisement
Advertisement

Issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook and Sharepoint. More importantly, it can automatically process incoming support request emails, assign relevant technicians, enforce service level, set due date and send automated notifications, to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. The inbuilt knowledge base besides acting as an effective knowledge sharing medium, helps in improving the average 'First Call Resolution' timing significantly, as technicians find resolution to problems quickly. With the asset management and tracking module, technicians can easily view every problem and incident ever reported on a specific asset. Apart from emails, it can also integrate with fixed phones, Skype or SMS and supports relaying helpdesk response over these communication channels too.With the Technicians Web Access site, remote technicians can simply log on to Team Helpdesk system via a web browser, to work on their assigned support cases. Furthermore, on the Customer Web Service site, end-users can submit new support requests via a web form, check status, or search through the knowledge base for first level support. For evaluating helpdesk performance, senior managers can use the integrated OLAP statistics tool, to display and analyze support cases data in grids, charts and graphs, and extract reports and business intelligence which in-turn can ensures timely decision making for improved service of the helpdesk.Team Helpdesk for Outlook & SharePoint helps you to improve your efficiency to enable faster response time and higher productivity; thereby ensuring end-users receive better and timely service.

Issue tracking and helpdesk ticketing system ... Issue tracking & ticketing system integrated with Outlook, Exchange & SharePoint ...

issue tracking, helpdesk, service desk, customer service, service level agreements, sms, email monitoring, trouble tickets

 
  • Team HelpDesk for Outlook & SharePoint
  • 2.4
  • AssistMyTeam
  • Win2000, Windows 7, Windows 7 x64, Win98, WinServer, Win Vista, Win Vista x64, WinXP
  • Shareware
  • 44.93 Mb
  • 235
  • $750.00
 
 

Review Team HelpDesk for Outlook & SharePoint

  • captcha
 

Other software of AssistMyTeam
  • Attachment Manager for Outlook  v.1.0Attachment management addin for Outlook to detach attachments and embedded images as files and link them up with the email. Reduce your Inbox size and make Outlook run much faster. Remove links and re-attach files back when required, or when replying ...
  • Data Publisher for Outlook & SharePoint  v.2.2Data Publisher brings SharePoint integration to Microsoft Outlook for seamless publication of emails, appointments, tasks or contacts to SharePoint, where they can be shared with other users. Supports automatic publication to SharePoint. Provides a ...
  • Database Exporter  v.1.0Database Exporter for MicrosoftdlT« OutlookdlT« enables you to export the contents of an Outlook folder to an external database.

New Miscellaneous software
  • DreamPlan Home Edition  v.6.26DreamPlan Home Edition for Windows is an easy to use software. See your dream floor plan with customized kitchens, bathrooms and bedrooms for a home or apartment. Plan out your landscape. Customize paint, textures and decorations.
  • ORTWIN  v.17.03ORTWIN is a program for the inquiry of localities in Germany. It finds postal zip codes, telephone pre selections, coordinates. It performs perimeter searches and distance calculations. It finds landscapes, natural units, snow- and wind load zones.
  • Free 2D Barcode Generator  v.11.2.0.2579The programe generates and prints most popular matrix and stacked 2D barcode symbologies including Aztec Code, Data Matrix, QR Code, PDF417, Micro QR Code, MicroPDF417, MaxiCode, Code 16K, RSS family, etc.
  • Awario  v.3.29.03Discover and be in charge of every conversation that matters to your business in social media and across the web. Interact with the mentions right from the platform to keep up the reputation of your brand and engage with customers.
  • SunView ChangeGear Express Service Desk Edition  v.4.5Fully Integrated ITIL-Based Service Desk ...
  • FrontFace for Business  v.1.2.3FrontFace for Business allows you to directly distribute important information or notifications from RSS feeds, SharePoint, Intranet, e-mail, Twitter accounts or instant messaging (IM) applications right to the users' desktop (popup, ticker, et ...