Helprace by Satisware v.1

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“Satisware was born out of a simple need to improve customer service for businesses, large and small”, says Gregory Koldirkaev, Satisware CEO.

Customers are always looking the next thing to make their purchase experience more convenient. They are looking for authentic, real-time experiences that are simple and easy. Companies are looking past these simple transactions, for a way to maintain customer relationships and build on them. This is why Helprace integrates case management, knowledge base and online communities in one admin interface.

The heart of Helprace is an engaging feedback system. Whether they are using your website or community, visitors are offered 4 intuitive feedback categories to: 1) ask a question 2) share an idea 3) report a problem or 4) give praise. This data is transcribed into the admin panel for easy moderation by your team.

The admin panel is laden with innovative features, such as automations and ticket routing to streamline agent productivity. The Helprace interface is modeled around intuitive websites of today and is also browser-friendly, meaning anyone can start using it in seconds. Helprace works across all operating systems as a cloud-based web application, meaning no worries when it comes to scaling and adding additional departments, products or team members.

With our free-for-ever plan, we’re trying to say that amazing customer service experiences don’t have to cost anything. If you wish to give any of our plans a try, you are welcome to do so for a full 90 days. It gives you plenty of time to discover what works for your company - and your team. Best of all, there’s no lengthy setup guides, installation manuals or IT settings to take care of - it only takes a few seconds to be up and running regardless of the plan you choose.

Satisware is the parent company of Helprace, a customer service platform. Learn more at http://satisware.com/customer-support-software

Helprace is a cloud-based customer service so. Helprace is a cloud-based customer service software platform by Satisware. Helprace increases productivity of customer service agents, optimizes their daily workflows and keeps every ticket accounted for.

customer service, saas, cloud-based, help desk, helpdesk, customer service software, help desk software, customer support software, helpdesk software, support software

 
  • Helprace by Satisware
  • 1
  • Satisware
  • Windows2000, WinXP, Windows2003,Windows Vista, Windows 7, Windows 8, Mac iOS, Linux
  • Commercial
  • 918
 
 

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