Cerberus Helpdesk for linux v.5.6.2

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Cerberus Helpdesk is an email response system built to diminish the need for redundant, time-consuming human interaction with your customers.The system is built to allow your support/sales/billing/etc. department to react quickly to inbound customer email inquiries. Cerberus Helpdesk was written originally as a trouble ticket system.Here are some key features of "Cerberus Helpdesk":Fetch & Retrieve:?’A· Teach Cerberus to provide the best solutions from your experts.Adaptive Anti-Spam Engine:?’A· Actively combats spam and viruses, keeping your system clean.Web-based Support Portal:?’A· Allow your customers to submit issues through their web browser.Service Level Agreements, Schedules & Due Date Management:?’A· Set working hours and target response times for each department. Allow support contracts to prioritize support for specific companies.E-mail Templates:?’A· Set standard responses and canned text for rapid responses to common questions.Knowledgebase:?’A· Document solutions to previously addressed issues.100% GUI Source Code:?’A· Extend. Integrate. Customize.

Cerberus Helpdesk is an email response system ... Cerberus Helpdesk is an email response system.

 
  • Shareware
  • 9.02 Mb
  • 119
  • $86.50
 
 

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