QueueMetrics v.


QueueMetrics is a comprehensive monitoring software for call centers based on the Asterisk PBX.As an old adage goes, "If you can measure it, you can improve it". With over 150 quantitative metrics available your call center runs smoothly and problems are easily pointed out. You can measure budget targets, SLA targets, agent activity and more, with a level of details that goes down to listening to any call on any queue - and right from your browser. What will QueueMetrics do for me?Operations managers... * See a very detailed report of call center activity, down to each call on each queue. * Run reports by single queues, or by user-created queue groups, both on inbound and outbound traffic. * Listen to recorded calls. * See activity statistics and duration by call stage, with daily, hourly (or shorter), weekly breakdowns. * Can track calls processed on multiple queues. * Measure business targets and conversion rates on a number of industry-standard metrics. * Measure agent activity during the day, both on ACD and non-ACD time, with billable and non-billable work times. * Excellent configurable security and privacy, on a queue-by-queue basis. All actions can be assigned or revoked on an user-by-user basis. * QueueMetrics can be easily setup to support a virtual or multi-tenant call-center.

QueueMetrics is a comprehensive monitoring ...

  • QueueMetrics
  • Loway Research
  • Linux
  • Shareware
  • 3.24 Mb
  • 173

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