Call Center Manager v.8.5.2


Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental rule violations. Call Center Manager speeds effective training for new agents with the whisper coaching feature that allows live-call coaching that is inaudible to customers, and easy call monitoring and recording. Call Center Manager includes real-time and historical statistical reporting capabilities for tracking and managing agent performance, line usage, and campaign productivity. Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.

Use it to:

Manage Agent Performance Quality; Easy call monitoring and recording; whisper coaching capability enables live-call agent coaching and training that is inaudible to customers; real-time reporting of activity and availability. Comply with Federal Telemarketing Rules; Automatically tracks and adjusts Call Drop thresholds and dialing pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on Dropped Calls. Understand Campaign Performance Quality Track; Real-time summary stats for call volume, line usage, agent and campaign performance. Automatically measures and adjusts the pace of outbound calls. This ensures Agent efficiency is maximized while the FTC's strict limitations on Dropped and Abandoned-Call rates are honored. Allows quick and easy call monitoring, recording and live-call "whisper coaching" to provide fast and highly effective training and supervisory feedback for new agents. Tracks, collects, and reports statistics of call volume, line usage, dropped-call rates, current and historical campaign performance.

Call Center Software - call center management. Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer ...

call center managerment software, agent monitor and coaching, auto pacing, drop rate, call center reporting, call center software

  • Call Center Manager
  • 8.5.2
  • 03 Nov 12
  • Voicent Communications, Inc
  • WinXP, WinVista, WinVista x64, Win7 x32, Win7 x64, Win2000, WinServer
  • Freeware
  • 367 Kb
  • 1182
  • Free
Latest Versions History
Version Date Released Release Notes
8.5.2 03.11.2012 Call Center Software - New features and enhancements

Review Call Center Manager

  • captcha

Other software of Voicent Communications, Inc
  • Broadcast By Email  v.3.3Send personalized emails to thousands of people and automatically manage email list by checking bounced or unsubscribe emails. This easy to use product is your ideal communication tool for group email, email marketing, newsletter publishing.
  • CRM Dashboard  v.9.0.5CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions: phone, text message, email, and social media. With Dashboard, agents can deliver a superior customer experience with your organization.
  • Voicent Agent Dialer  v.8.2.0Voicent Agent Dialer was designed as a semi-automatic computer-to-phone dialer. AgentDialer is a state of the art predictive dialer that your business can rely on. It requires no additional telecom hardware, calls are made through Skype, a VOIP ...

New Database Management software
  • Salesforce ODBC driver (32/64 bit)  v.1.5Devart ODBC Driver for Salesforce provides high-performance and feature-rich connectivity solution for ODBC-based applications to access, cloud CRM and cloud databases from Windows, both 32-bit and 64-bit.
  • FlowHeater  v. of text files (CSV, XLS, XML, DBF, ASCII, SQL) from/to MS Access, MS Excel, MS SQL Server, MySQL, SQLite, PostgreSQL, Oracle, OleDB and ODBC data streams. A graphical interface to define the import/export process makes it very simple.
  • Vehicle Fleet Manager  v.4.0.6639Designed to service large fleets, small fleets, and everything in between, our fleet management solution will track vehicle and driver statistics, maintenance records, fuel stats, and more.